Maintenance Training

Maintenance Staff Training and Education

Parallel to the management staff seminar and onsite training format, FGA maintenance personnel receive onsite training and their own multi-day offsite maintenance seminar focusing on:

  • Legal issues (and how to avoid them)
  • Interacting with difficult residents
  • HUD REAC inspection preparation
  • Workplace safety
  • Time management
  • Fire / Life Safety
  • Plumbing
  • New NSPIRE inspection program
  • RealPage® Software
  • Achieving superior customer service

FGA maintenance seminars include guest speakers, professional trainers, and hands-on instruction from the FGA staff on topics such as properly handling small fires and water heater maintenance. This training is provided by FGA. Property clients typically pay for the cost of the hotel fees and out-of-pocket costs.

The average tenure for an FGA employee is 9.78 years.

Here are some of the reasons why:

  • FGA makes a concerted effort to be honest and fair with employees – treating them with respect
  • Solid training programs in a group setting build comradery and shared knowledge
  • Regularly scheduled reviews and wage increases keep FGA salaries in line with the market
  • In-depth screening and interview processes increase the likelihood of a good fit
  • Career growth opportunities– many employees start at the assistant level and grow into management positions
  • Work process improvements – tasks are streamlined with technology and automation
  • FGA people are nice people. Our brand culture cultivates compatible co-workers
  • Healthy work-life balance – Employees are encouraged to set boundaries and take vacation time
  • Emphasis on teamwork – Employees are encouraged to contribute ideas and solutions
  • Acknowledgement of milestones, big & small – FGA shines a light on notable achievements
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